Frequently Asked Questions
Find answers to your questions about shades, products, orders, shipping and everything Krimaa Beauty.
Shade Matching
Finding your Krimaa match is easy. On each product page, you’ll find our 32 Shade Guide, organised by skin-tone depth from light to deep. Each Krimaa shade is shown alongside a closest shade reference from other popular foundation brands, so you can compare it with a foundation shade you may already use.
Simply find your current foundation shade in the guide and see which Krimaa shade is its closest match.
Shade comparisons are intended as a reference. Differences in formula, undertone and finish may cause shades to vary slightly between brands.
Our 32 shades have been developed across Neutral, Warm, Golden, Olive and Peach undertones, with a spectrum designed specifically around the diversity of Indian skin tones.
Your undertone is the subtle hue beneath your skin and usually remains consistent even when your skin gets lighter or deeper with sun exposure.
Neutral — A balance of warm and cool tones
Warm — Noticeably warm or yellow tones
Golden — Rich golden-yellow tones
Olive — Muted, green-golden tones
Peach — A blend of warm yellow and soft pink tones
Absolutely. Krimaa Beauty’s 32-shade range was developed with the diversity of Indian skin in mind, including a considered selection of tan, deep and rich skin tones across multiple undertones. Because every shade deserves to feel considered — not like an afterthought.
It’s completely normal for your face, neck and chest to vary slightly in tone due to sun exposure, pigmentation and skincare. For the most seamless result, we recommend choosing a shade that creates a natural transition between your face and neck rather than matching one area in isolation.
Absolutely. If you’re unsure which shade is right for you, reach out to the Krimaa Beauty team before placing your order. Share your current foundation shade or a photo taken in natural daylight, and we’ll help you find your closest Krimaa match.
You can also refer to our 32 Shade Guide on the product page, which includes closest shade references from popular foundation brands.
Orders and Shipping
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location. Once your order is shipped, you’ll receive tracking details so you can follow its journey to you.
Yes! We offer both Cash on Delivery (COD) and prepaid payment options. You can choose your preferred payment method at checkout.
Once your order has been shipped, you’ll receive a confirmation via email or SMS with your tracking details. Simply use the tracking link provided to follow your Krimaa Beauty order until it reaches you.
If your order hasn’t been shipped yet, please contact us as soon as possible and we’ll do our best to update your shipping address. Once an order has been shipped, we may not be able to make any changes.
If you’re unavailable at the time of delivery, our delivery partner may attempt delivery again or contact you to coordinate. Please keep an eye on your tracking updates for the latest delivery information.
Currently, we only ship within India. We’re working on bringing Krimaa Beauty to more countries soon — stay tuned!
Returns / Exchanges
For hygiene and safety reasons, we’re unable to accept returns or exchanges on products that have been opened or used. Unopened and unused products may be eligible for a return or exchange within the specified return period. If your order arrives damaged, defective, or incorrect, please contact our team and we’ll be happy to assist you.
To request a return or exchange, please contact our customer support team with your order number and reason for the request. If eligible under our return policy, our team will guide you through the next steps.
Eligible return or exchange requests must be raised within 7 days of delivery. Requests made after this period may not be accepted.
We’re sorry your order arrived this way. Please contact our customer support team within 48 hours of delivery and share your order number, photos of the damaged product and packaging, and an unboxing video. Once verified, our team will assist you with the appropriate replacement or resolution.
If you receive a product or shade different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the product received. Our team will verify the details and arrange a replacement at no additional cost.
Yes. If your COD order is eligible for a refund under our return policy, the refund will be processed via bank transfer or another available digital payment method once the return has been approved.
Return shipping charges are non-refundable unless the product you received was damaged, defective, or incorrect. In such cases, Krimaa Beauty will cover the applicable return shipping costs.
Ingredients & Quality
You can find the complete ingredient list on each Krimaa Beauty product page under the Ingredients section. We believe in transparency, so you can easily see exactly what goes into every Krimaa Beauty formula.
Yes. Krimaa Beauty products are vegan and cruelty-free. We do not test our products on animals, and our formulas do not contain animal-derived ingredients.
Our products are thoughtfully formulated with skin comfort in mind. However, everyone’s skin is different, so we recommend checking the ingredient list on each product page and performing a patch test before use, especially if you have sensitive or reactive skin.
Krimaa Beauty products are thoughtfully formulated with carefully selected ingredients. Where applicable, our formulas are free from parabens, talc, and other ingredients we choose to leave out. Please refer to the individual product page for the complete ingredient list and product-specific claims.
If you experience any irritation, redness, or discomfort, discontinue use immediately. If symptoms persist or you experience an allergic reaction, please consult a healthcare professional. We also recommend patch testing new products before use, especially if you have sensitive or reactive skin.
Krimaa Beauty products typically have a shelf life of 36 months from the date of manufacture, unless otherwise specified. Please refer to the individual product for its specific shelf life and usage information.
Product & Application
You’ll find application instructions on each individual product page under the How to Use section, as well as on the product packaging, so you can get the best results from every Krimaa Beauty product.
Each Krimaa Beauty product page includes detailed information on its benefits, finish, coverage, formula, and recommended use to help you find what works best for you. If you’re still unsure, our team is always happy to help with personalised product recommendations.
Yes. Krimaa Beauty products can be used alongside products from other brands. For the best results, we recommend choosing formulas that work well together and allowing each layer to settle before applying the next.
Store your Krimaa Beauty products in a cool, dry place away from direct sunlight, heat, and excess moisture. Keep products securely closed when not in use and always follow any specific storage instructions provided on the product packaging.
Connect with Krimaa Beauty
Writing about Krimaa Beauty or interested in featuring us? We’d love to hear from you. Reach our PR team at collabs@krimaabeauty.com.
We’re always excited to meet people who share our vision for beauty. Visit our Careers page to explore current opportunities, or email us at careers@krimaabeauty.com with your resume and a little about yourself.
Interested in collaborating with Krimaa Beauty? For creator, brand, retail, or business partnership enquiries, get in touch with us at collabs@krimaabeauty.com.
